Travel and Tourism
The National 4 and 5 Skills for Work: Travel and Tourism Course is an introductory qualification in travel and tourism. It develops the skills, knowledge and attitudes, needed for work in the travel and tourism industry.
Learners will develop:
- skills to become effective job-seekers and employees
- skills to deal effectively with all aspects of customer care and customer service in travel and tourism
- the product knowledge and skills to deal effectively with customer enquiries in relation to travel and tourism in Scotland, the rest of the United Kingdom and worldwide
At SCQF level 5, the candidate will work alone or with others on tasks with minimum support. (SQA 2014)
National 4 and National 5 Travel and Tourism consists of 4 units:
- Employability (including work placement)
- Scotland Unit
- UK and Worldwide Unit
- Customer Service
The following document shows the tasks pupils will undertake and the outcomes they will aim to achieve:
Employability Unit
The following documents will help pupils with this unit:
The following documents will help pupils with this unit:
- Work placement log booklet
- Careers report - pupil checklist
- CV Writing
Scotland Unit
The following documents will help pupils with the Scotland Unit:
The following documents will help pupils with the Scotland Unit:
- Current Tourism Trends in Scotland
- Visit Scotland - Further reading on Trends
- Tourism in Scotland - identifying positives and negatives.
- Videos - James Bond/Skyfall, Scotland Revealed, Danny Macaskill The Ridge.
- Scotland Project
Examples of Brochures on Scotland
Orkney
• http://issuu.com/discoverorkney/docs/otg-brochure-interactive-pdf
Cairngorms
• http://www.visitscotland.com/ebrochures/en/what-to-see-and-do/cairngorms/
Inverness
• http://www.visitscotland.com/ebrochures/en/what-to-see-and-do/inverness/
Orkney
• http://issuu.com/discoverorkney/docs/otg-brochure-interactive-pdf
Cairngorms
• http://www.visitscotland.com/ebrochures/en/what-to-see-and-do/cairngorms/
Inverness
• http://www.visitscotland.com/ebrochures/en/what-to-see-and-do/inverness/
UK and Worldwide Unit
Materials to come.
Materials to come.
Customer Service
The following documents will help pupils with the customer service unit:
1. Hotel India on BBC iPlayer
2. Customer dissatisfaction scenarios
Materials to come.
The following documents will help pupils with the customer service unit:
1. Hotel India on BBC iPlayer
2. Customer dissatisfaction scenarios
Materials to come.
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Extras:
1.Research links in Travel and Tourism.
2. Glossary of terms used in Travel and Tourism
1.Research links in Travel and Tourism.
2. Glossary of terms used in Travel and Tourism